Frequently Asked Questions
What's your return policy?
Instead of returning items, you can contact us for a full refund.Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
How long are shipping times?
Your products will ship within 24 hours of your order, and reach your doorstep within two business weeks. We are striving our best to shorten this time to 2-3 business days as well as same day delivery, in the near future. Each product at INFUEL has an estimated delivery time that you can find in the product description.
Can I cancel my order?
Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
How can I track my order?
We will send a shipping confirmation email once your product is on its way and it will include a tracking number to track your package.
Is my credit card information secure?
Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.